TERMS

Business Representation

We are a small, family-owned and operated business based in Brooklyn, New York. We are not affiliated with, sponsored by, or endorsed by the City of New York or any of its agencies, including but not limited to the New York City Department of Housing Preservation and Development (HPD), Department of Buildings (DOB), Department of Transportation (DOT), Department of Sanitation (DSNY), or the Fire Department of New York (FDNY). We are also not affiliated with any federal, state, or other local government entities. Any references on our website to these or other agencies are for contextual or informational purposes only.

 

TERMS AND CONDITIONS OF SALE, WEBSITE USE, LIMITED WARRANTY, DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, SHIPPING POLICY, RETURN POLICY, AND CUSTOMER AGREEMENT

Effective Date: Purchase date

  1. ACCEPTANCE OF TERMS

By accessing this website, requesting a quote, placing an order, submitting artwork, approving a proof, making payment, accepting delivery, installing any product, or otherwise using any product or service provided by us, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.

If you do not agree to these Terms, do not access this website or purchase any products.

These Terms constitute a legally binding agreement between you ("Customer," "Buyer," or "User") and us ("Company," "we," "us," or "our").

  1. BUSINESS REPRESENTATION

We are a privately owned business.

We are not affiliated with, sponsored by, endorsed by, approved by, authorized by, or connected with any federal, state, county, municipal, governmental, quasi-governmental, regulatory, inspection, enforcement, housing, fire, building, transportation, sanitation, or public agency.

References to laws, regulations, agencies, codes, inspections, compliance requirements, permits, notices, violations, standards, or governmental entities are provided solely for informational purposes.

No reference shall be interpreted as governmental approval, endorsement, certification, legal advice, or compliance assurance.

  1. INFORMATIONAL PURPOSES ONLY

All content appearing on this website, including but not limited to:

  • Product descriptions
  • Compliance references
  • Code references
  • Blog articles
  • Downloadable materials
  • Product recommendations
  • Emails
  • Telephone communications
  • Chat communications
  • Marketing materials

is provided solely for general informational purposes.

We do not warrant the accuracy, completeness, timeliness, legality, applicability, reliability, or suitability of any information.

Laws, codes, regulations, and inspection requirements change frequently and vary by jurisdiction.

The Customer assumes all responsibility for independently verifying all information.

  1. NO LEGAL OR PROFESSIONAL ADVICE

Nothing contained on this website or provided by us constitutes:

  • Legal advice
  • Engineering advice
  • Architectural advice
  • Fire safety advice
  • Inspection advice
  • Regulatory advice
  • Tax advice
  • Professional consulting services

Customers should consult qualified professionals before relying upon any information.

No professional-client relationship is created by use of this website or purchase of any product.

  1. CUSTOMER RESPONSIBILITY

The Customer is solely responsible for determining:

  • Product suitability
  • Sign wording
  • Sign content
  • Product dimensions
  • Product quantity
  • Product placement
  • Installation requirements
  • Inspection requirements
  • Regulatory requirements
  • Compliance requirements

Purchasing a product from us does not constitute compliance with any law, regulation, permit condition, code requirement, inspection requirement, insurance requirement, or governmental directive.

  1. NO GUARANTEE OF COMPLIANCE OR INSPECTION APPROVAL

We do not guarantee that any product will:

  • Meet any code requirement
  • Meet any inspection requirement
  • Pass any inspection
  • Satisfy any governmental agency
  • Satisfy any insurance requirement
  • Prevent citations
  • Prevent fines
  • Prevent penalties
  • Prevent legal action

Inspection outcomes vary based upon location, property conditions, installation methods, occupancy classifications, and inspector interpretation.

All compliance responsibility remains solely with the Customer.

  1. ORDER ACCEPTANCE

We reserve the right to refuse, limit, modify, hold, delay, or cancel any order at any time and for any reason.

Receipt of an order confirmation does not constitute acceptance of an order.

Orders are accepted only upon shipment.

  1. PAYMENT AUTHORIZATION

Orders are subject to successful payment authorization and verification.

We may delay, hold, or cancel any order due to:

  • Payment processor review
  • Credit card verification
  • Fraud prevention review
  • Billing discrepancies
  • Address verification issues

We shall not be liable for delays resulting from payment verification procedures.

  1. SHIPPING AND DELIVERY

All production times, shipping times, transit times, delivery estimates, inspection schedules, project schedules, and completion dates are estimates only.

WE DO NOT GUARANTEE DELIVERY DATES.

Carrier delays, weather events, transportation disruptions, labor shortages, supply chain interruptions, governmental actions, customs delays, and other events beyond our control may affect delivery.

The Customer assumes all risks associated with scheduling inspections, contractors, tenants, occupancy, projects, permits, or business operations based upon estimated delivery dates.

  1. RISK OF LOSS

Risk of loss and title transfer to the Customer immediately upon delivery of the product to the shipping carrier.

Any claims relating to shipping damage, loss, theft, or delay must be made directly with the carrier when applicable.

  1. WRONG PRODUCT SHIPPED

If we determine that an incorrect standard stock item was shipped, our sole obligation shall be limited to one of the following remedies:

  • Replacement of the product;
  • Store credit; or
  • Refund of the purchase price upon return of the product.

The Customer must return the product before any replacement or refund is issued unless otherwise approved by us in writing.

  1. CUSTOMER INSPECTION REQUIREMENT

The Customer shall inspect all products immediately upon receipt.

Claims regarding:

  • Defects
  • Damage
  • Shortages
  • Incorrect products
  • Missing products

must be reported within five (5) business days of delivery.

Failure to provide notice within such period constitutes acceptance of the order.

  1. LIMITED 30-DAY WARRANTY

We warrant solely that products will be free from material manufacturing defects for thirty (30) calendar days following delivery.

This warranty is exclusive and replaces all other warranties.

The warranty does not cover:

  • Improper installation
  • Improper storage
  • Misuse
  • Abuse
  • Modification
  • Vandalism
  • Weather exposure
  • UV exposure
  • Corrosion
  • Acts of God
  • Third-party damage
  • Normal wear and tear
  1. WARRANTY CLAIM PROCEDURE

To submit a warranty claim:

  1. Customer must request a Return Authorization Number.
  2. Customer must return the product.
  3. Customer must provide requested documentation.
  4. Product must be inspected by us.

No refund, replacement, warranty adjustment, or credit shall be issued until the product is returned and inspected.

We reserve sole discretion to determine whether a defect exists.

  1. EXCLUSIVE REMEDY

If a valid warranty claim exists, our sole obligation shall be limited to:

  • Repair;
  • Replacement; or
  • Refund of the purchase price.

The selection of remedy shall be made exclusively by us.

No other remedy shall be available.

  1. RETURNS

Unless prohibited by law:

  • Custom products are non-refundable.
  • Custom products are non-returnable.
  • Approved artwork is final.
  • Shipping charges are non-refundable.

Returned products must be unused, uninstalled, and in resalable condition.

Return authorization is required.

  1. DISCLAIMER OF WARRANTIES

EXCEPT FOR THE EXPRESS 30-DAY LIMITED WARRANTY SET FORTH ABOVE, ALL PRODUCTS, SERVICES, WEBSITE CONTENT, AND INFORMATION ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS."

WE DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY
  • RELIABILITY
  • PERFORMANCE
  • CODE COMPLIANCE
  • INSPECTION APPROVAL
  1. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

  • Lost profits
  • Lost revenue
  • Lost rent
  • Lost business opportunities
  • Business interruption
  • Inspection failures
  • Re-inspection fees
  • Permit delays
  • Government fines
  • Penalties
  • Citations
  • Contractor costs
  • Labor costs
  • Engineering fees
  • Architectural fees
  • Consultant fees
  • Attorney fees
  • Travel expenses
  • Consequential damages
  • Incidental damages
  • Special damages
  • Exemplary damages
  • Punitive damages

REGARDLESS OF THE LEGAL THEORY ASSERTED.

  1. MAXIMUM LIABILITY

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY PRODUCT, ORDER, SHIPMENT, WEBSITE CONTENT, SERVICE, OR TRANSACTION SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

THIS LIMITATION IS A MATERIAL CONDITION OF THE SALE.

  1. CUSTOMER INDEMNIFICATION

Customer agrees to defend, indemnify, and hold harmless us, our owners, employees, affiliates, successors, agents, and contractors from any claim, demand, lawsuit, liability, loss, fine, penalty, cost, or expense arising from:

  • Product use
  • Product misuse
  • Product installation
  • Product modification
  • Inspection failures
  • Regulatory non-compliance
  • Customer-provided content
  • Customer instructions
  1. FORCE MAJEURE

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control including:

  • Natural disasters
  • Fires
  • Floods
  • Hurricanes
  • Pandemics
  • Labor disputes
  • Material shortages
  • Transportation interruptions
  • Carrier failures
  • Government actions
  • Cyberattacks
  • Utility outages
  1. CHARGEBACKS

Customer agrees to contact us before initiating any chargeback or payment dispute.

Improper chargebacks may be contested using transaction records, communications, proof of shipment, proof of delivery, and other business records.

  1. GOVERNING LAW AND VENUE

These Terms shall be governed exclusively by the laws of the State of New York.

Any dispute shall be brought exclusively in the state or federal courts located in Kings County, New York.

Customer irrevocably consents to jurisdiction and venue in such courts.

  1. CLASS ACTION WAIVER

Customer agrees that any claim shall be brought solely on an individual basis.

Customer waives participation in any:

  • Class action
  • Collective action
  • Representative action
  • Mass arbitration

to the fullest extent permitted by law.

  1. SEVERABILITY

If any provision is determined unenforceable, the remaining provisions shall remain in full force and effect.

  1. ENTIRE AGREEMENT

These Terms constitute the complete and exclusive agreement between the parties and supersede all prior communications, representations, discussions, and agreements.

No modification shall be effective unless made in writing by us.

For additional protection, place a mandatory checkout checkbox and require customers to affirmatively agree to these Terms before payment. Courts generally give much more weight to a checkbox acceptance than to a footer link alone.