TERMS

Business Representation

We are a small, family-owned and operated business based in Brooklyn, New York. We are not affiliated with, sponsored by, or endorsed by the City of New York or any of its agencies, including but not limited to the New York City Department of Housing Preservation and Development (HPD), Department of Buildings (DOB), Department of Transportation (DOT), Department of Sanitation (DSNY), or the Fire Department of New York (FDNY). We are also not affiliated with any federal, state, or other local government entities. Any references on our website to these or other agencies are for contextual or informational purposes only.

TERMS AND CONDITIONS OF SALE, WEBSITE USE, LIMITED WARRANTY, DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, SHIPPING POLICY, RETURN POLICY, AND CUSTOMER AGREEMENT

Effective Date: Purchase Date

ACCEPTANCE OF TERMS

By accessing this website, requesting a quote, submitting artwork, approving a proof, downloading materials, purchasing products, making payment, accepting delivery, installing any product, or otherwise using any product or service provided by us, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.

If you do not agree to these Terms, do not access this website, download materials, purchase products, or use any services.

These Terms constitute a legally binding agreement between you ("Customer," "Buyer," or "User") and the Company ("Company," "we," "us," or "our").

INDEPENDENT SMALL FAMILY-OWNED BUSINESS

We are an independent privately owned small family-owned business operating in the United States.

We are NOT affiliated with, endorsed by, approved by, sponsored by, authorized by, certified by, partnered with, or connected in any manner with any federal, state, county, municipal, governmental, quasi-governmental, regulatory, enforcement, inspection, housing, fire, building, environmental, transportation, sanitation, health, public safety, or public authority agency.

Without limitation, we are not affiliated with:

  • The City of New York

  • HPD

  • DOB

  • FDNY

  • DSNY

  • DEP

  • DOT

  • DHCR

  • HUD

  • FEMA

  • OSHA

  • EPA

  • Any federal agency

  • Any state agency

  • Any local governmental authority

References to governmental agencies, laws, regulations, codes, standards, notices, permits, violations, inspections, compliance requirements, enforcement actions, or governmental programs are provided solely for informational purposes and do not imply endorsement, sponsorship, approval, certification, authorization, or affiliation.

INFORMATIONAL PURPOSES ONLY

All website content, product descriptions, specifications, code references, compliance references, blog articles, downloadable files, brochures, guides, checklists, flyers, product recommendations, emails, telephone communications, chat communications, marketing materials, customer service communications, and related information are provided solely for general informational and educational purposes.

We make no representation, warranty, or guarantee regarding the accuracy, completeness, reliability, timeliness, legality, applicability, suitability, usefulness, or correctness of any information.

Laws, codes, regulations, standards, inspection requirements, permit requirements, accessibility requirements, governmental policies, and agency interpretations frequently change and may vary by jurisdiction, building type, occupancy classification, property conditions, and circumstances.

Users assume all risk associated with reliance upon any information provided.

NO LEGAL OR PROFESSIONAL ADVICE

Nothing provided by us shall be construed as:

  • Legal advice

  • Engineering advice

  • Architectural advice

  • Fire protection advice

  • Fire safety advice

  • Building code advice

  • Housing code advice

  • ADA compliance advice

  • OSHA compliance advice

  • Inspection advice

  • Regulatory advice

  • Environmental advice

  • Insurance advice

  • Real estate advice

  • Tax advice

  • Safety advice

  • Professional consulting services

No attorney-client, consultant-client, architect-client, engineer-client, contractor-client, professional-client, fiduciary, or advisory relationship is created through use of this website, purchase of products, receipt of materials, or communications with us.

Customers should consult qualified attorneys, architects, engineers, code consultants, fire protection professionals, licensed contractors, insurance professionals, accountants, and governmental authorities regarding their specific circumstances.

GOVERNMENT PUBLICATION DISCLAIMER

Certain materials distributed by us may reproduce, summarize, reference, link to, attach, or contain publicly available governmental publications, forms, notices, brochures, checklists, educational materials, guides, or agency documents.

Such materials remain the property of their respective agencies and organizations.

We do not create, maintain, update, interpret, approve, certify, endorse, control, or guarantee the accuracy of governmental publications.

Government agencies may revise, amend, replace, withdraw, reinterpret, or update materials at any time without notice.

Official governmental publications, statutes, regulations, codes, rules, agency guidance, interpretations, and enforcement positions shall always control over any summary, reproduction, attachment, explanation, or reference provided by us.

Customers should independently verify all information directly with the applicable governmental authority.

CUSTOMER RESPONSIBILITY

The Customer bears sole and exclusive responsibility for determining:

  • Whether a product is required

  • Whether signage is required

  • What signage is required

  • Applicable laws and regulations

  • Product suitability

  • Sign wording

  • Sign content

  • Product dimensions

  • Product quantity

  • Product specifications

  • Installation requirements

  • Placement requirements

  • Accessibility requirements

  • Inspection requirements

  • Permit requirements

  • Insurance requirements

  • Regulatory compliance requirements

Purchasing any product from us does not constitute legal compliance, regulatory compliance, inspection approval, permit approval, insurance approval, or governmental approval.

NO GUARANTEE OF COMPLIANCE OR INSPECTION APPROVAL

We do not guarantee that any product, sign, package, recommendation, template, guide, brochure, checklist, flyer, or informational material will:

  • Meet any code requirement

  • Meet any regulation

  • Meet any governmental requirement

  • Meet any insurance requirement

  • Meet any accessibility requirement

  • Meet ADA requirements

  • Meet OSHA requirements

  • Meet HPD requirements

  • Meet FDNY requirements

  • Meet DOB requirements

  • Pass any inspection

  • Prevent citations

  • Prevent violations

  • Prevent fines

  • Prevent penalties

  • Prevent legal action

  • Prevent enforcement actions

Inspection outcomes depend on numerous factors beyond our control and remain solely the responsibility of the Customer.

SIGNAGE DISCLAIMER

All signs, labels, notices, placards, decals, directories, identification signs, room signs, compliance signs, markers, plates, and related products are sold solely as physical products.

We do not certify, guarantee, represent, or warrant that any sign:

  • Creates legal compliance

  • Creates code compliance

  • Creates regulatory compliance

  • Creates inspection compliance

  • Meets any governmental requirement

  • Eliminates legal obligations

  • Prevents injury

  • Prevents property damage

  • Provides adequate warning

  • Satisfies any inspection requirement

The Customer is solely responsible for determining suitability for the intended application.

INSTALLATION DISCLAIMER

Improper installation may result in:

  • Inspection failures

  • Code violations

  • Regulatory violations

  • Accessibility violations

  • Property damage

  • Personal injury

  • Bodily injury

  • Death

We assume no responsibility for installation methods, mounting locations, fasteners, adhesives, mounting surfaces, structural attachment methods, electrical connections, maintenance practices, accessibility requirements, visibility requirements, inspection outcomes, or ongoing compliance.

All installation decisions remain the sole responsibility of the Customer and installer.

ORDER ACCEPTANCE

We reserve the right to refuse, limit, modify, delay, hold, verify, or cancel any order at any time and for any reason.

Receipt of an order confirmation does not constitute acceptance of an order.

Orders are accepted only upon shipment.

PAYMENT AUTHORIZATION

Orders are subject to payment authorization, fraud prevention review, credit card verification, address verification, and other security procedures.

We may delay, hold, or cancel orders for any reason related to payment verification.

We shall not be liable for delays resulting from payment processing or verification procedures.

SHIPPING POLICY

All production times, shipping times, transit times, delivery estimates, completion estimates, project schedules, and inspection schedules are estimates only.

WE DO NOT GUARANTEE DELIVERY DATES.

Carrier delays, weather events, transportation disruptions, labor shortages, supply chain interruptions, governmental actions, customs delays, utility failures, and other events beyond our control may affect delivery.

Customer assumes all risks associated with scheduling inspections, contractors, tenants, occupancy, permits, projects, or business operations based upon estimated delivery dates.

RISK OF LOSS

Risk of loss and title transfer to Customer immediately upon delivery of the product to the shipping carrier.

Claims relating to shipping damage, theft, loss, delay, or carrier issues must be pursued with the carrier when applicable.

CUSTOMER INSPECTION REQUIREMENT

Customer must inspect all products immediately upon receipt.

Claims relating to:

  • Damage

  • Defects

  • Shortages

  • Missing products

  • Incorrect products

must be reported within five (5) business days of delivery.

Failure to provide notice within this period constitutes acceptance of the order.

Installation, use, modification, mounting, or resale constitutes full acceptance of the product.

LIMITED 30-DAY WARRANTY

Products are warranted solely against material manufacturing defects for thirty (30) calendar days following delivery.

This warranty excludes:

  • Improper installation

  • Improper storage

  • Misuse

  • Abuse

  • Modification

  • Vandalism

  • Corrosion

  • Weather exposure

  • UV exposure

  • Third-party damage

  • Acts of God

  • Normal wear and tear

WARRANTY CLAIM PROCEDURE

To submit a warranty claim:

  1. Request a Return Authorization Number.

  2. Return the product.

  3. Provide requested documentation.

  4. Allow inspection of the product.

No refund, replacement, store credit, or warranty adjustment will be issued until the product is returned and inspected.

We reserve sole discretion to determine whether a defect exists.

EXCLUSIVE REMEDY

If a valid warranty claim exists, our sole obligation shall be limited to one of the following remedies, selected exclusively by us:

  • Repair

  • Replacement

  • Store credit

  • Refund of purchase price

No other remedy shall be available.

RETURNS

Unless prohibited by law:

  • Custom products are non-refundable.

  • Custom products are non-returnable.

  • Approved artwork is final.

  • Shipping charges are non-refundable.

  • Return authorization is required.

  • Returned products must be unused, uninstalled, and in resalable condition.

DISCLAIMER OF WARRANTIES

EXCEPT FOR THE EXPRESS LIMITED WARRANTY ABOVE, ALL PRODUCTS, SERVICES, INFORMATION, CONTENT, DOWNLOADS, MATERIALS, AND COMMUNICATIONS ARE PROVIDED:

"AS IS"
"WITH ALL FAULTS"
"AS AVAILABLE"

WE DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy

  • Completeness

  • Reliability

  • Performance

  • Code compliance

  • Regulatory compliance

  • Inspection approval

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

  • Lost profits

  • Lost revenue

  • Lost rent

  • Lost business opportunities

  • Business interruption

  • Inspection failures

  • Re-inspection fees

  • Permit delays

  • Government fines

  • Penalties

  • Citations

  • Contractor costs

  • Labor costs

  • Engineering fees

  • Architectural fees

  • Consultant fees

  • Attorney fees

  • Travel expenses

  • Property damage

  • Personal injury

  • Bodily injury

  • Death

  • Consequential damages

  • Incidental damages

  • Special damages

  • Exemplary damages

  • Punitive damages

REGARDLESS OF THE LEGAL THEORY ASSERTED.

MAXIMUM LIABILITY CAP

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY PRODUCT, SERVICE, ORDER, SHIPMENT, WEBSITE CONTENT, DOWNLOADABLE MATERIAL, OR TRANSACTION SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

THIS LIMITATION IS A MATERIAL CONDITION OF THE SALE.

CUSTOMER INDEMNIFICATION

Customer agrees to defend, indemnify, and hold harmless the Company, its owners, family members, employees, officers, agents, affiliates, contractors, successors, assigns, suppliers, and representatives from and against any claim, demand, lawsuit, liability, loss, fine, penalty, cost, expense, settlement, judgment, or attorney fee arising from:

  • Product use

  • Product misuse

  • Product installation

  • Product modification

  • Inspection failures

  • Regulatory non-compliance

  • Customer-provided content

  • Customer instructions

  • Property conditions

  • Building conditions

  • Third-party claims

CLAIMS LIMITATION PERIOD

Any claim arising from or relating to any product, service, transaction, website content, downloadable material, or communication must be commenced within six (6) months after the event giving rise to the claim.

Any claim not commenced within this period shall be permanently barred.

PRE-LITIGATION NOTICE

Before initiating any lawsuit, arbitration, chargeback, or legal proceeding, Customer must provide written notice describing the alleged issue and allow at least thirty (30) days for investigation and attempted resolution.

CHARGEBACK POLICY

Customer agrees to contact us before initiating any chargeback or payment dispute.

We reserve the right to contest chargebacks using transaction records, communications, tracking records, proof of shipment, proof of delivery, photographs, and related business records.

FORCE MAJEURE

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Hurricanes

  • Fires

  • Pandemics

  • Labor disputes

  • Supply shortages

  • Transportation interruptions

  • Carrier failures

  • Government actions

  • Utility outages

  • Cyberattacks

CLASS ACTION WAIVER

Customer agrees that any claim shall be brought solely on an individual basis.

Customer waives participation in any:

  • Class action

  • Collective action

  • Representative action

  • Mass arbitration

to the maximum extent permitted by law.

JURY TRIAL WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTH PARTIES KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY.

GOVERNING LAW AND VENUE

These Terms shall be governed exclusively by the laws of the State of New York without regard to conflict-of-law principles.

Any dispute shall be brought exclusively in the state or federal courts located in Kings County, New York.

Customer irrevocably consents to jurisdiction and venue in such courts.

SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

SURVIVAL

All warranty limitations, disclaimers, indemnification obligations, liability limitations, venue provisions, governing law provisions, dispute resolution provisions, and payment obligations shall survive termination of the transaction.

ELECTRONIC ACCEPTANCE

Checking a checkbox, clicking an acceptance button, placing an order, approving artwork, making payment, downloading materials, accepting delivery, or using any product constitutes electronic acceptance of these Terms and Conditions and shall have the same force and effect as a handwritten signature.

ENTIRE AGREEMENT

These Terms constitute the complete and exclusive agreement between the parties and supersede all prior communications, discussions, representations, negotiations, and agreements.

No modification shall be effective unless made in writing and signed by an authorized representative of the Company.