TERMS

DISCLAIMER to comply with the New York City Consumer Protection Law which applies to all businesses operating in New York City: HPDSIGNS.NYC is a small family-owned and family-operated Brooklyn-based business. HPDSIGNS.NYC is not a City of New York store nor are the website, products or services affiliated with the City of New York or any agency of the City of New York. HPDSIGNS.NYC itself, its business, website, products, services, or any hyperlinks from its website are not sponsored by, approved by, affiliated with, endorsed by, or connected to the City of New York or any agency of the City of New York, including but not limited to HPD, DOB, DOT, DSNY, FDNY directly or by implication.

 

Terms and Conditions – HPDSigns.com / HPDSigns.NYC

These Terms and Conditions govern all transactions, orders, and use of www.hpdsigns.com and www.hpdsigns.nyc (the “Site”), including all products and services offered through them. By accessing this Site, placing an order, or using our products, you agree to be bound by these Terms.

  1. General Agreement

By purchasing from HPDSigns.com or HPDSigns.NYC (“Seller”), you acknowledge that you have read, understood, and agreed to these Terms. These Terms constitute the entire agreement between the customer (“Buyer”) and Seller, superseding any prior written or oral communications.

  1. Intended Use of Products

All products sold on this Site are safety and compliance signs intended for informational purposes only. The Buyer is solely responsible for determining the suitability, accuracy, and compliance of any sign for its intended application. HPDSigns.NYC makes no guarantee that any product will pass inspection, as local codes and inspector interpretations may vary.

  1. Compliance Disclaimer

While HPDSigns.NYC strives to design signs consistent with prevailing codes and laws, it makes no representation or warranty that its products meet current or future regulatory standards. Buyer assumes full responsibility for verifying compliance with all applicable city, state, and federal codes prior to installation or inspection.

  1. Limitation of Liability – General

HPDSigns.NYC shall not be liable for any indirect, incidental, or consequential damages, including but not limited to fines, penalties, inspection failures, delays, lost profits, or legal fees. The total cumulative liability of HPDSigns.NYC shall not exceed the purchase price of the product or, if none, one dollar ($1.00).

  1. Limitation of Liability – Injury & Installation

HPDSigns.NYC is not responsible for injuries, accidents, or property damage resulting from misuse, mishandling, or improper installation of signs. Buyer agrees that in any injury-related claim, the maximum recovery shall not exceed one dollar ($1.00).

  1. Limitation of Liability – Legal Claims

In any legal action or proceeding—whether in contract, tort, negligence, or otherwise—against HPDSigns.NYC or HPDSigns.com, the Buyer agrees that the maximum possible recovery shall not exceed one dollar ($1.00), regardless of the amount of damages claimed.

  1. Orders and Processing

Orders are processed in the order they are received. Processing generally takes 48–72 hours after payment verification, excluding weekends and holidays. HPDSigns.NYC reserves the right to reject, modify, or cancel any order at its discretion.

  1. Shipping and Delivery

Business Days: Monday–Thursday
Cutoff Time: 12:00 PM (noon)

Orders received after 12:00 PM are considered received the next business day. Orders are shipped primarily via USPS regular mail from the nearest HPDSigns.NYC facility.

Processing time is typically 2–3 business days (excluding holidays). Orders placed after the cutoff are processed the following business day. We do not ship on Fridays, Saturdays, or Sundays.

Shipping Disclaimer

Once your order leaves our warehouse, delivery times depend on carrier performance. HPDSigns.NYC is not liable for delays caused by carriers, weather, or events beyond its control. Refunds are not issued for late deliveries or carrier-related delays. By placing an order, you agree HPDSigns.NYC is not responsible for damages, costs, or losses resulting from shipping delays.

Geographic Disclaimer

HPDSigns.NYC primarily operates within New York State. We reserve the right to adjust shipping costs for orders outside of New York. Customers will be notified of any shipping adjustments before dispatch. Either party may cancel the order if the revised shipping rate is not accepted.

  1. Holiday Operations Notice

Holiday Closure:
HPDSigns.NYC will be closed from Thursday, December 19 through Wednesday, December 25 for the holiday season. Normal operations and shipping will resume on Thursday, December 26.
During closure, no orders will be processed or shipped, and no inquiries will be handled. Customers are encouraged to place urgent orders before December 19.

  1. Risk of Loss

All risk of loss transfers to the Buyer once the order is handed to the shipping carrier. Claims for lost or damaged shipments must be filed directly with the carrier. HPDSigns.NYC is not liable once an order is in transit.

  1. Returns, Exchanges, and Cancellations

Returns

If dissatisfied, you may return eligible non-custom items within 15 days of receipt. Items must be in undamaged, resale condition. Contact customer service for a return authorization number before returning. Buyer pays return shipping. Original shipping costs are non-refundable.

Custom or made-to-order products cannot be returned unless defective upon arrival.

Claims for missing or undelivered packages must be reported within 14 days of carrier delivery confirmation. After that time, HPDSigns.NYC cannot be held responsible.

Exchanges

HPDSigns.NYC will exchange eligible items for products of equal value. Buyer is responsible for shipping costs on both returned and replacement items.

Cancellations

Orders may be cancelled for a full refund if they have not shipped. You must receive a written or email confirmation of cancellation. Once shipped, the return policy applies.

  1. Custom and Made-to-Order Products

Custom products are produced exactly as approved by the Buyer. HPDSigns.NYC will not be liable for errors once the Buyer has approved design proofs. Custom items cannot be returned or refunded unless defective upon delivery.

  1. Product Warranty

All HPDSigns.NYC products are warranted to be free from defects in materials and workmanship at the time of shipment. The warranty does not cover:

  • Normal wear, discoloration, or aging
  • Sunlight fading or rust
  • Mold, mildew, or animal damage
  • Misuse, modification, or vandalism
  • Acts of Nature (e.g., wind >65 mph, flood, fire, hail, or hurricane)

Warranty claims must be made within 90 days of purchase and are nontransferable. HPDSigns.NYC’s liability is limited to repair or replacement of defective items. No incidental or consequential damages are covered.

All return shipping for inspection is prepaid by Buyer and reimbursed only if the defect is verified.

  1. Objectionable Content

As a family-owned business, HPDSigns.NYC reserves the right to reject or cancel any custom order containing:

  • Hate speech, harassment, or obscene material
  • Racial or ethnic slurs
  • Insults toward the USA or any protected group
  • Content encouraging violence or illegal acts
  • Copyright or trademark violations
  • Pornographic or child-exploitative content

If objectionable material is submitted, HPDSigns.NYC will either modify the content with Buyer’s approval or cancel the order with a full refund.

  1. Payment Terms and Credit Card Verification

Payment is required at checkout via major credit cards. Orders are subject to fraud screening and address verification.

If shipping to an address different from the billing address, HPDSigns.NYC may request that the Buyer add the alternate address with the issuing credit card company to expedite processing. Orders may be delayed pending verification.

Receipt of an order confirmation does not constitute acceptance. HPDSigns.NYC reserves the right to refuse or cancel any order for any reason.

  1. Pricing and Errors

Prices are subject to change without notice. HPDSigns.NYC may adjust pricing for reasons such as supplier costs, market fluctuations, or typographical errors. HPDSigns.NYC reserves the right to correct errors and cancel affected orders.

Prices exclude taxes, duties, and shipping. Customers claiming tax exemption must provide appropriate documentation at the time of order.

  1. Printing and Branding Notice

All HPDSigns.NYC and BuildingSigns.com products include a small printed logo and part number for reordering and quality tracking purposes.
Wholesalers may request removal of these identifiers at the time of ordering.

  1. Disclaimer of Legal Advice

HPDSigns.NYC does not provide legal or regulatory advice. Buyers are responsible for consulting qualified professionals to ensure proper compliance with city, state, and federal requirements.

  1. Indemnification

Buyer agrees to indemnify, defend, and hold harmless HPDSigns.NYC, its owners, and employees from any claims, losses, or liabilities arising from Buyer’s misuse of products or failure to comply with applicable laws.

  1. Force Majeure

HPDSigns.NYC shall not be liable for delays or failures caused by circumstances beyond its control, including but not limited to natural disasters, pandemics, wars, or government actions.

  1. Governing Law and Venue

These Terms are governed by the laws of the State of New York. All disputes shall be resolved exclusively in the state or federal courts of Kings County, New York, and Buyer consents to the jurisdiction and venue of those courts.

  1. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full effect.

  1. Entire Agreement

These Terms and Conditions constitute the full agreement between HPDSigns.NYC and Buyer, superseding all prior discussions, communications, and representations. Any modification must be made in writing and agreed upon by HPDSigns.NYC.

  1. NYC Consumer Protection and Legal Compliance Disclaimer

To comply with the New York City Consumer Protection Law (N.Y.C. Admin. Code §20-700 et seq.) applicable to all businesses operating in New York City:

HPDSigns.NYC is a small, family-owned and family-operated Brooklyn-based business.
HPDSigns.NYC is not a City of New York store, nor are its website, products, or services affiliated with the City of New York or any of its agencies.
HPDSigns.NYC, its business, website, products, services, or any hyperlinks from its website are not sponsored by, approved by, affiliated with, endorsed by, or connected to the City of New York or any City agency, including but not limited to HPD, DOB, DOT, DSNY, or FDNY, directly or by implication.

© HPDSigns.NYC / HPDSigns.com – All Rights Reserved