HPD Complaint Pamphlet for landloard review ( pdf file)

The PDF you will upload, titled "HPD Complaint Pamphlet", is an informational guide published by the NYC Department of Housing Preservation and Development (HPD). It provides tenants with a clear overview of how to report housing-related complaints and outlines the process for resolving these issues.

Summary of Key Information:

 How to Report a Housing Complaint

• Call 311 or visit 311 Online to report housing maintenance issues.

• Tenants should first contact their building owner or property manager before filing a complaint.

• HPD recommends keeping records of communication with the owner.

 Common Types of Complaints

• Lack of heat or hot water

• Water leaks

• Mold

• Pest infestations (e.g., mice, rats, roaches)

• Lead paint hazards

• Broken doors or windows

• No electricity or gas

• Unsafe conditions (e.g., ceiling collapse, fire damage)

 What Happens After a Complaint is Made

• HPD may inspect the unit, especially if the issue is considered hazardous.

• If violations are found, HPD can issue orders to the building owner to fix the problems.

• Some issues may qualify for HPD's Emergency Repair Program (ERP) if the owner fails to make repairs.

 Tenant Rights & Protections

• Tenants are protected against retaliation for filing complaints.

• Renters have the right to a safe, well-maintained home under NYC Housing Maintenance Code.

• HPD ensures owners comply with legal maintenance responsibilities.

 Language & Accessibility

• The pamphlet is available in multiple languages and accessible formats to accommodate all NYC residents.

Legal Disclaimer

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